Eligibility Screening Process
The most important thing is to call us as soon as you recognize that you have a legal problem. We do all new client screening over the phone. We accept new client calls between 9:00 a.m. and 2:00 p.m., Monday through Friday.
We use an "automated attendant" telephone system to route our calls. You’ll first hear our address and then be given a choice to hear additional menu items in English or Spanish.
If you have not contacted us before about your current legal problem, press the number "one" on your telephone keypad. (If you’re using a phone without pushbuttons, just stay on the line and your call will be answered by our receptionist.)
After you press "one", you’ll hear a message about what will happen during the intake process and how to file a complaint if you believe you were not treated properly. There may be a wait before you can speak with someone, perhaps as long as 20 minutes if you call during the busiest times (often on a Tuesday morning after a Monday holiday). Your wait will likely be shortest if you call in the afternoon and in the middle of the week.
The first person you will speak with will be an intake worker who will ask you for basic information such as your full name, your date of birth, zip code, and the opposing party’s name. This information is necessary for us to determine whether there is any reason we cannot help you because, for instance, we have already assisted your opposing party on a similar matter.
Next, the intake worker will ask for your address, telephone numbers where you can be reached, and information about your household’s income. Your household includes everyone living with you. Household income includes what every member of your household receives in a typical month.
Once you provide this information, the intake worker will ask about your legal problem.
Based upon all the information you give us, the intake worker may tell you that we cannot assist you with your problem because your income is too high or because we do not provide help with the type of problem you have. The intake worker might give you a referral to another organization.
The intake worker may also transfer your call to an attorney or specialized paralegal in our office. Some problems can be resolved over the telephone. In urgent circumstances, you may be asked to come into the ULS office nearest you. For example, this will happen if you are being evicted and you must respond to a summons within the next few days. In that case, we will want to review the papers and the circumstances to determine if you have any defense.
We have offices in Ogden, Salt Lake, Provo, and St. George.
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